Step 3

Other services that could support me

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There are many other organisations that can provide different services and supports to help meet your needs. Exploring your hopes and dreams and then setting goals toward meeting them can help you to work out what type of services and supports you may need. When you know what type of supports you need you can explore what is available near you.

You can find information about supports through:

  • Your local GP
  • The National Disability Insurance Agency’s list of NDIS registered providers (many of these organisations also work with people who are not NDIS funded participants)
  • The national online Mental Health Gateway Head to Health (see more information below)
  • Your local community based mainstream mental health services – both government/public and non-government/community based – that continue to exist alongside the NDIS. To find out about these you can contact your state or territory public mental health services and/or mental health mental health peak bodies (i.e., consumer, carer and community sector). A list of these is also below.

Mental Health ‘Gateway’

There is no national resource for accessing all mental health programs available. However, as part of the Australian Government’s mental health reforms, they have established a new online Mental Health Gateway called Head to Health https://headtohealth.gov.au/.

The gateway directs people to the help they need and is a first point of entry to mental health services. It aims to help people living with a mental health condition to more easily navigate these services by providing online access and telephone support to assist with

  • using digital technologies, including e-therapies and self-help resources
  • access tools and information needed to make informed choices about their care
  • access evidence-based information and advice, and connect people to the services they need.

State and Territory

The state and territory mental health links below can provide useful information for people who get NDIS funding and those that do not.


ACT Health Mental Health Services – Mental Health Triage Ph: 1800 629 354 (free call except from mobiles) Ph: (02) 6205 1065: http://health.act.gov.au/our-services/mental-health/act-wide-mental-health-services

ACT Mental Health Consumer Network: http://www.actmhcn.org.au/

The ACT Mental Health Consumer Network is a consumer-led peak organisation representing the interests of mental health consumers in the ACT in policy and decision-making forums. The Network is committed to social justice and the inclusion of people with experience of mental illness.

Mental Health Carers Voice: http://www.carersvoice.com.au/

Mental Health Carers Voice is a program for mental health carers to inform service delivery and policy development in the ACT.

Mental Health Community Coalition of ACT: http://www.mhccact.org.au/about/

The Mental Health Community Coalition of the ACT (MHCC ACT), established in 2004 as a peak agency, provides vital advocacy, representational and capacity building roles for the community managed mental health sector in the ACT. This sector covers the range of non-government organisations that offer recovery, early intervention, prevention, health promotion and community support services for people with a mental illness.


NSW Ministry of Health (Mental Health Branch) Mental Health Line Ph. 1800 011 511: http://www.health.nsw.gov.au/mentalhealth/Pages/contact-service.aspx

Way Ahead Mental Health Association NSW: https://wayahead.org.au/

Way Ahead provides broad range of services including the provision of mental health service information contained in their Way Ahead Directory.

Being: http://being.org.au/

Being is the independent, state-wide peak organisation for people with a lived experience of mental illness.

Mental Health Carers NSW: https://www.mentalhealthcarersnsw.org/

Mental Health Carers NSW is a non-government organisation that provides advocacy and support for families, relatives and friends of people who experience mental illness, living in NSW.

Mental Health Coordinating Council: http://www.mhcc.org.au/

The Mental Health Coordinating Council (MHCC) is the peak body for community mental health organisations in New South Wales.


Northern Territory Mental Health Line (Mental Health Access Team) Ph. 1800 682 288: https://nt.gov.au/wellbeing/mental-health/24-hour-mental-health-hotlines

Carers NT: https://carersnt.asn.au/

Carers NT is the key organisation representing the Northern Territory’s estimated 30,000 family carers.

Northern Territory Mental Health Coalition: https://www.ntmhc.org.au/

The Northern Territory Mental Health Coalition (NTMHC) is the peak body for community managed (NGO) mental health sector in the Northern Territory.


Queensland Health Ph.  13 HEALTH (13 43 25 84): Find a Mental Health Service: https://www.qld.gov.au/health/mental-health/help-lines/services/index.html

Queensland Voice for Mental Health: http://qldvoice.org.au/

Queensland Voice for Mental Health Inc is the peak representative body for Consumers and Carers of Mental Health services in Queensland.

Mental Health Carers Arafmi QLD: http://www.arafmiqld.org/

Mental Health Carers Arafmi Queensland is a uniquely carer-based organisation formed by families who experience the loss, loneliness, stigma and isolation of caring for loved ones with serious mental illness.

Queensland Alliance for Mental Health: http://qldalliance.org.au/

Queensland Alliance for Mental Health is the peak body for the community mental health sector. Queensland Alliance for Mental health promote, strengthen and develop the value and professionalism of the community mental health sector, to provide community-based, recovery-orientated responses for people who experience mental health issues.


SA Health Mental Health Triage Service / Assessment and Crisis Intervention Service, Ph. 13 14 65: http://www.sahealth.sa.gov.au/wps/wcm/connect/public+content/sa+health+internet/health+services/mental+health+services/acute+mental+health+services

Health Consumers Alliance of South Australia: http://www.hcasa.asn.au/

HCA was established in 2002 as the peak body for health consumers.

Carers South Australia: http://carers-sa.asn.au/

Carers SA is the statewide ‘voice of family carers’, representing and providing valued service and support to family carers across the state.

Mental Health Coalition of South Australia: http://www.mhcsa.org.au/

The Mental Health Coalition of South Australia is the peak body for the non-government mental health sector in South Australia.


Department of Health and Human Services – Statewide Mental Health Services Ph. 1300 135 513: http://www.dhhs.tas.gov.au/mentalhealth/mhs_tas

Flourish Mental Health Action In Our Hands: http://flourishtas.org.au/

Flourish works with mental health consumers to ensure that their rights, responsibilities and opinions are respected by policy makers, service providers and the Tasmanian Community.

Mental Health Carers Tasmania: http://www.mentalhealthcarerstas.org.au/

Mental Health Carers Tasmania (MHCTas) is a statewide leader in the provision of Mental Health carer support.

Mental Health Council of Tasmania: https://www.mhct.org/

The Mental Health Council of Tasmania (MHCT) is the peak body representing the interests of the community mental health sector in Tasmania including consumer, carer and service provider organisations.


Health Victoria Mental Health Services General Enquiries: 1300 767 299 (9.00 am to 5.00 pm) or 03 9096 8287: http://www.health.vic.gov.au/mentalhealthservices/

Victorian Mental Illness Awareness Council (VMIAC):  http://www.vmiac.org.au/

VMIAC is the peak Victorian non-government organisation for people with lived experience of mental health or emotional issues. VMIAC engages in a number of activities, including information provision, mutual support and self-help, individual, group and systemic advocacy, research and evaluation, and education and training.

Tandem (formerly Victorian Mental Health Carers Network): http://tandemcarers.org.au/

Tandem is the peak body for families and carers of people experiencing mental illness and emotional distress in Victoria.

Psychiatric Disability Services of Victoria (VICSERV): http://www.vicserv.org.au/

VICSERV is the peak body representing community managed mental health services in Victoria.


WA Department of Health mental health emergency 24/7 Ph. 1300 555 788 or 1800 522 002 (toll free)

Consumers of Mental Health WA: http://www.comhwa.org.au/

Consumers of Mental Health WA (CoMHWA), is a non-profit, community based organisation dedicated to supporting mental health reform and recovery of people with lived experience of mental health issues. CoMHWA is led by consumers, for consumers.

Helping Minds: http://helpingminds.org.au/

Helping Minds provide quality, confidential support and services to children, youth, adults and families who are caring for someone with a mental illness or individuals who are affected by a mental illness.

Western Australian Association for Mental Health: https://waamh.org.au/

The Western Australian Association for Mental Health (WAAMH) is the peak body of the community-managed mental health sector in Western Australia, with more than 100 organisational and individual members.

Stage of Life Resources

Diversity Resources

  • For Aboriginal and Torres Strait Islander (ATSI) people – First People’s Disability Network Australia: http://fpdn.org.au/
  • For Culturally and Linguistically Diverse (CALD) people – National Ethnic Disability Alliance Australia: http://www.neda.org.au/
  • For gay, lesbian, bisexual, transexual, intersex and queer (GLBTIQ) people – National GLBTI Health Alliance: http://lgbtihealth.org.au/

Get Emergency Help

If you are overwhelmed or distressed then the following crisis services may be of use to you.

Crisis support lines 24/7

For current and former Australian Defence Force (ADF) members and their families

You can also get help from:

  • A local GP or health professional (this may not be available on an emergency basis)

Emergency assistance 000

If you need emergency assistance phone 000 for police, ambulance or fire services.

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