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Step 4 – Feedback and Complaints

NDIS Complaints Form

Everyone that comes into contact with the NDIS has the right to provide feedback or make a complaint.

The NDIA welcomes feedback, including complaints, to identify what works or improvements needed.

You can provide feedback or submit a complaint at a local NDIA office, by phoning the NDIA support line, in writing, or by using the online form.

Keep a record of any feedback you provide, particularly complaints, so you can refer back to them in future.

Process

When the NDIA receive a complaint, they aim to:

  • Take immediate action if there is a high risk of harm, neglect or abuse
  • Acknowledge complaints within the next business day from receiving the complaint
  • Call you within two business days of acknowledgement of your complaint
  • Resolve complaints within 21 business days of receiving your complaint.

If you are unhappy with an outcome

If you are not happy with the outcome of your complaint you can ask for a supervisor or manager to review your complaint and how it was handled. After this, if you are still not satisfied, you may seek assistance through the Commonwealth Ombudsman or National Disability Advocacy Program. You may wish to ask a family member, friend or service provider for support with this.

Feedback and Complaints

To help support your application to the NDIS download the Reimagine Your Life Workbook

As you explore the 6 steps to accessing the NDIS, you will be guided to activities in the Reimagine Your Life Workbook, where you can complete questions and activities to support your application.

Co-designed with people living with mental health conditions and their support networks.

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Accessing the ndis in 6 Steps.
Getting started Mental Health and the NDIS Mental Health, Stigma and Discrimination Taking care of yourself Disability and psychosocial disability What does psychosocial disability mean to you? Mental health recovery, psychosocial disability and the NDIS The impacts of ‘psychosocial disability’ Evidence of psychosocial disability Connecting a mental health condition to a psychosocial disability
What is the NDIS? Who are the NDIA? Local Area Coordinators How can the NDIS support you? What difference can the NDIS make for you? How can the NDIS support recovery? What is funded?
Am I eligible? NDIS access requirements checklist If I do not meet the access requirements, what can I do? Finding other services to support me
Choice in the NDIS Support with decisions My Future Hopes and Dreams Planning my future with goal setting Setting my goals How Can the NDIS Support Me to Achieve my Hopes and Dreams? Reasonable and necessary supports Recovery Coaches and You Managing my plan
Preparing for NDIS Planning What is an NDIS plan? What is the NDIS planning process? TIPS: For choosing a Service Provider What do I need to know about NDIS providers? TIPS: Using Telehealth and Other Remote Services TIPS: For managing challenges in planning Thank you for using reimagine.today